Terms of Service

These terms of service (the “Terms”) govern access to and use of Klyk (the “Service”), available at getklyk.io and on the custom domains its users connect to it. The Service is published by Klybase Labs LLC, a limited liability company organised under the laws of the State of New Mexico (United States) (“Klybase Labs”, “we”, “us”). Details about the publisher are in the legal notice.

By creating an account — with an email address or through an identity provider — you accept the Terms, including the Acceptable Use Policy, which forms part of them. The version of the Terms you accept and the date you accept it are recorded on your account. If you do not accept the Terms, do not use the Service.

How we process your personal data is described in the Privacy Policy, which informs you but is not a contract you agree to.

If you use the Service on behalf of a company or organisation, you confirm you are authorised to bind it; “you” then also means that organisation.

Klyk lets you create and manage short addresses (“links”) that redirect their visitors to a destination of your choice, along with the related QR codes, deeplinks, link pages, targeting rules, A/B tests and click statistics, on the Service’s domain or on a custom domain.

To show a destination’s title and icon, our servers visit that destination when you create or edit a link. To protect your visitors, destinations are also checked against lists of dangerous sites (section 6).

We develop the Service continuously: a feature may be added, changed or removed, and some may be offered to only some accounts. When a removal takes away a feature you use significantly, we tell you within a reasonable time beforehand, unless security or the law requires otherwise.

The Service is currently provided free of charge. If paid plans are introduced, their prices and terms will be shown to you before any subscription, and no feature you use will become paid without your being told in advance.

Usage limits apply to protect the Service from abuse, including on how many links an account can create in a given time — stricter while the account’s email address is not confirmed.

• You must be at least 16 years old to create an account.
• The information you provide must be accurate. The account’s email address must be yours and remain valid: it is how we reach you, including when one of your links is restricted.
• You are responsible for keeping your credentials confidential and for what is done from your account. If you suspect unauthorised access, end your sessions from the Account page, change your password and tell us at legal@getklyk.io.
• An account is personal. You may not transfer it, or create accounts in bulk to get around a limit or a moderation measure.

You keep ownership of the content you entrust to us: destinations, labels, the text and images of your pages, the logos in your QR codes, and so on (your “Content”).

You grant us, worldwide and for as long as your Content is on the Service, a non-exclusive, royalty-free licence to host, copy, technically adapt (for example resize an image) and serve it to your visitors, only as far as necessary to operate and secure the Service. This licence ends when you delete the Content or your account.

You warrant that you hold the necessary rights to your Content, and that neither it nor your links’ destinations breach the law or anyone’s rights. You are responsible for where your links lead: a Klyk address carries the trust of whoever shares it.

A short address gives no right to a name. Some addresses are reserved for the Service itself, and we may withdraw an address that impersonates a person or a brand (see the Acceptable Use Policy).

To protect the people who follow links created on Klyk, we:

• check every destination against Google Web Risk when it is saved and regularly afterwards, and block links whose destination is listed there as phishing, malware or unwanted software;
• keep a list of blocked sites, applied to every existing link;
• take reports from anyone: when several distinct people report a link, its visitors see a warning before being redirected;
• review reports, and may restrict a link, a site or an account.

The rules, the possible measures and how to contest them are set out in the Acceptable Use Policy. When one of your links is restricted, the reason is shown on that link in your dashboard; when the restriction comes from an automated detection, we also email it to you.

• You may only connect a domain you control. That control is verified with a DNS record; you remain responsible for your DNS zone and for renewing your domain name.
• To serve your domain over HTTPS, a certificate is obtained automatically from a certificate authority. Like every public certificate, it is recorded in public Certificate Transparency logs, where the domain name is visible.
• Links served on your domain remain subject to the Terms. We may refuse or disconnect a domain used in breach of them, or whose control can no longer be verified.

We make every reasonable effort to keep the Service available and working, without guaranteeing uninterrupted availability: maintenance, incidents at our providers or attacks may interrupt it. No service-level commitment is made for the free offering.

You can export your data at any time from the Account page. Do not make critical communication depend on a short link without a fallback.

The Service, its software, the Klyk brand, its logo and its editorial content belong to Klybase Labs or its licensors and are protected by intellectual property law. The Terms transfer no rights in them to you, beyond the right to use the Service in accordance with these Terms.

If you send us suggestions, you allow us to use them freely, with no obligation to you.

For your account data, Klybase Labs is the controller. The Privacy Policy explains what data we process, why, for how long, and how to exercise your rights.

When people follow your links or view your pages, the Service measures their visits to give you statistics. For this processing, you are the controller and Klybase Labs acts as your processor, within the meaning of Article 28 of the GDPR. This section is the data processing agreement between us.

• Subject matter and duration: measuring the audience of your links and pages, for as long as your account exists.
• Data: a pseudonymous fingerprint computed from the IP address and browser (the IP address itself is never stored), country and continent, device type, operating system, browser, primary language, the referring site’s domain, UTM parameters, and the date and channel of the visit.
• Data subjects: the visitors of your links and pages.
• Instructions: we process this data only to provide you with the Service, in accordance with the Terms and the settings you choose, unless the law requires otherwise — in which case we tell you, where the law allows.
• Confidentiality and security: the people authorised to access it are bound by confidentiality, and we apply the security measures described in the Privacy Policy.
• Sub-processors: you authorise us to use those listed in the Privacy Policy. We tell you about any addition or replacement at least 30 days in advance; if you object, you may delete your account before it takes effect.
• Assistance: we help you, to a reasonable extent, answer your visitors’ requests to exercise their rights, and meet your obligations on security, breach notification and impact assessments.
• Data breaches: we notify you without undue delay of any personal data breach affecting your visitors that we become aware of.
• End of processing: visit details are deleted after 90 days, and all data is deleted when you delete your account.
• Audits: we make available the information needed to demonstrate compliance with these obligations, and allow reasonable audits on written notice.

It is up to you to have a legal basis for this processing and to inform your visitors, for example by referring them to our Privacy Policy. Klybase Labs also uses this data, as a controller in its own right, to prevent abuse and keep the Service secure. We also derive from these measurements anonymous overall statistics on the platform’s traffic (total volumes, breakdowns by country or by device), which identify neither a visitor, nor a link, nor an account.

You are responsible for how you use the Service and for your links’ destinations. We do not control the content of the sites links redirect to, and are not responsible for it.

If you are a consumer, we are liable to you for foreseeable damage resulting from our breach of the Terms, as provided by applicable law.

If you use the Service for business purposes, and to the extent permitted by law, our liability is limited to direct and foreseeable damage, excluding indirect losses such as loss of revenue, customers or opportunity. You then indemnify us against third-party claims arising from your Content, your links’ destinations or your breach of the Terms.

Nothing in the Terms limits our liability for gross negligence, wilful misconduct or personal injury, or the rights you have under mandatory law.

You may stop using the Service at any time and delete your account from the Account page. Deletion is immediate and permanent: your links stop working, and your pages, domains, statistics and files are erased. Export your data first.

We may restrict a link, content or an account, or end your access, if you breach the Terms or the Acceptable Use Policy, to protect visitors, the Service or third parties, or to comply with the law. The measure is proportionate to the seriousness of the breach; except in an emergency or where the law forbids it, we tell you the reason, and you can contest it.

If we decide to discontinue the Service as a whole, we give you at least 30 days’ notice, so that you have time to export your data and make other arrangements.

We may change the Terms, for example to reflect changes to the Service or to the law. For a material change, we notify you at least 30 days before it takes effect, by email or in the Service, and invite you to accept it from your dashboard. If you do not accept it, you may delete your account before that date; otherwise the new version applies from its effective date.

Changes that do not affect your rights (typos, clarifications) may be made without notice. The date of the version in force is shown at the top of every document.

The Terms are governed by the laws of the State of New Mexico (United States). If you are a consumer residing in the European Union, you also benefit from the mandatory provisions of the law of your country of residence, and may bring a dispute before the courts where you live.

Before taking any action, write to us at legal@getklyk.io: we undertake to look for an amicable solution with you. Subject to mandatory rules protecting consumers, disputes fall within the jurisdiction of the competent courts of Bernalillo County, New Mexico.

• If a clause is held invalid, the others remain in force.
• Not exercising a right at a given time does not waive it.
• You may not assign your rights under the Terms without our consent. We may assign them to an entity that takes over the Service, and will tell you; your rights are not reduced as a result.
• The Terms are available in French and English. If the two differ, the French version prevails.

• Questions about the Terms: legal@getklyk.io
• Abuse, reports and disputes: abuse@getklyk.io
• Personal data: privacy@getklyk.io